CLAIMS

The insurance intermediary informs that:

a ) the distribution business is covered by a third-party liability insurance contract that covers damage caused to policyholders by the negligence and professional misconduct of the intermediary or by the negligence, professional misconduct and disloyalty of employees, collaborators or persons for whose actions the intermediary is liable under the law.

b) the policyholder has the option, without prejudice to the possibility of appealing to the judicial authorities, to submit a written complaint to the intermediary at sopabroker@pcert.postecert.it or to the principal undertaking, as well as the possibility for the policyholder if he/she is not satisfied with the outcome of the complaint or in the event of failure to receive a response from the intermediary or the company within the legal deadline (45 days), to apply to IVASS or Consob, as indicated in the DIP (Pre-contractual Information Document), attaching the documentation relating to the complaint dealt with by the intermediary or the principal company.

c ) The policyholder has the option of availing itself of any other out-of-court dispute resolution systems provided for by applicable law and indicated in the DIP (Pre-contractual Information Document)

d) policyholders may apply to the Fondo di Garanzia per l’attività dei mediatori di assicurazione e di riassicurazione (Consap Spa, Fondo di Garanzia per i Mediatori di Assicurazione e Riassicurazione, Via Yser, 14 – 00198 Roma _ PEC consap@pec.consap.it _ mail: fondobrokers@consap.it) to claim compensation for pecuniary loss caused to them by the performance of mediation activities, which has not been indemnified by the intermediary itself or has not been indemnified through the contract referred to in a) above.